Returns + Store Credit

Sometimes the size is wrong. Sometimes you change your mind. We can work with that, but because BY AVANA uses more than one fulfillment model, we keep the return policy simple and consistent across the store.

RETURN WINDOW

Eligible items may be returned within 14 days of delivery for BY AVANA store credit.

STORE CREDIT ONLY

For change of mind, fit or incorrect sizing, eligible returns are issued as BY AVANA store credit. We do not refund these returns to the original payment method.

We do not offer direct exchanges. If you need a different size or style, return the eligible item for store credit and place a new order.

RETURN CONDITIONS

Returned items must be:

Unworn
Unwashed
Unaltered
Unstained and free from signs of wear
In original condition with tags attached

Items that do not meet these conditions may be refused and returned to you.

A NOTE ABOUT OUR APPAREL

Most BY AVANA apparel is produced specifically after your order is placed rather than sitting in a warehouse as finished inventory.

Because each piece enters production for your order, we do not offer refunds to the original payment method for change of mind, fit or incorrect sizing. Eligible apparel returns are issued as BY AVANA store credit.

RETURN SHIPPING

Customers are responsible for return shipping costs. Original shipping charges, duties, taxes, import fees, brokerage charges and similar delivery-related costs are not credited.

Please contact us before sending anything back. Once your return is approved, we will provide the correct return address and instructions for your item. Do not send a return to the address printed on your parcel unless we specifically instruct you to do so. Unauthorized returns may not be accepted.

DAMAGED, DEFECTIVE OR INCORRECT ITEMS

If your order arrives damaged, defective, misprinted or incorrect, contact us within 7 days of delivery with your order number, a brief description of the issue, and clear photos or video.

Once reviewed, we will provide the appropriate resolution, which may include a replacement, store credit or refund to the original payment method. If the issue is a confirmed manufacturing or fulfillment error, you will not be responsible for return shipping required by us.

FINAL SALE

Items clearly marked FINAL SALE are not eligible for return for change of mind, fit or sizing. This does not apply to confirmed manufacturing defects, fulfillment errors, or rights available under applicable consumer law.

ORDER CANCELLATIONS + CHANGES

Contact us as soon as possible if you need to cancel an order or change a size, style or shipping address. Apparel can move into production quickly, so changes or cancellations cannot be guaranteed once production or fulfillment has started.